Celebrity Moving
New Hyde Park, NYDec. 2022 - Present
- Delivered remote troubleshooting via TeamViewer and AnyDesk, resolving hardware and software issues across Windows, MacOS, and Linux platforms.
- Managed and resolved technical support requests efficiently via Jira Service Management and Zendesk, ensuring swift incident resolution and operational uptime.
- Assisted end users with basic hardware and software troubleshooting, ensuring timely resolution of support requests.